ISBN 9783843932103

978-3-8439-3210-3, Reihe Produktentwicklung

Ioanna Michailidou
Design the experience first: A scenario-based methodology for the design of complex, tangible consumer products

292 Seiten, Dissertation Technische Universität München (2017), Softcover, A5

Zusammenfassung / Abstract

This thesis provides practical support for the design of user experiences mediated through complex, tangible consumer products, specifically in early design phases. Positive user experiences have a growing importance for customers and industry. However, a lack of formal ways to design positive user experiences was identified in literature and current practices at the beginning of this research. Therefore, a scenario-based methodology was developed and assessed iteratively in three case studies in the automobile and household appliance domains. A major outcome of the thesis is a practical guide for designing the experience first.